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Terms of Business & Privacy Policy

  1. These terms & conditions apply to any work done for the Client by the Virtual Assistant (VA).

  2. The VA will provide service(s) as mutually agreed, confirmed in writing by the Client.

  3. The work will be carried out unsupervised at such times and places as determined by the VA using her own equipment.

  4. The VA confirms that she is self-employed, is responsible for her own income tax and National Insurance contributions, and for paying VAT (where applicable) and will not claim benefits granted to the Client's employees.

  5. The VA trades as Amanda Game – Virtual Assistant and can be contacted at 48 Cuckoo Hill, Bruton, BA10 0AF. Telephone number 07768 – 101 872. Email amanda@amandagame.co.uk

  6. Initial consultation is complimentary.

  7. The VA agrees to attend the Clients’ or other premises for necessary meetings, the time spent and agreed reasonable expenses incurred to be reimbursed by the Client.

  8. The Client will pay the VA a fee per hour OR an agreed flat fee for the job, plus VAT where applicable.

  9. First time Clients will initially be invoiced for 3 hours work in advance, then all subsequent invoices will be at the frequency agreed.

  10. Billable time includes meetings outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email.

  11. All postage, printing and other stationery expenses bought on behalf of the Client’s business will be added to the invoice for reimbursement.

  12. The completed work will be delivered on or before the date agreed, for the agreed fee, which will be based on the description of the work required and the brief, both supplied by the Client.

  13. If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief, the VA may renegotiate the fee and/or the deadline.

  14. Similarly, if, during the term of the VAs’ work, additional tasks are requested by the Client, the VA may renegotiate the fee and/or the deadline.

  15. If the project is lengthy, the VA may invoice periodically for completed stages.

  16. An additional fee or hourly rate may be requested if a fast turnaround is required. This will be discussed and approved by the Client before any work is undertaken.

  17. Should ongoing project work be suspended or delayed through any default of the Client, the VA shall be entitled to immediate payment for work already carried out and expenses incurred.

  18. Final proofreading and checking of all work supplied is the responsibility of the Client.

  19. Any errors must be reported within three (3) days of receipt of completed work. Errors generated by the VA will be rectified in her own time and at her expense but amendments or alterations requested by the Client thereafter will be charged at the standard hourly rate.

  20. Unless agreed otherwise at the outset, payment will be made within 14 days of receipt of the VAs’ invoice, according to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013).

  21. A detailed time report will be provided with the invoice, unless the Client requests otherwise.

  22. All payments are to be made by bank transfer – details will be provided on the invoice.

  23. No further work will be undertaken once an invoice becomes overdue.

  24. Any content created by the VA as part of a copy-editing/proofreading/project management process will become the copyright of the Client, unless otherwise agreed.

  25. The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.

  26. The VA guarantees that any work that she subcontracts on behalf of the Client will be completed to the same standard, schedule and budget and with the same conditions of confidentiality.

  27. Under the terms of the Data Protection Act 1998, the Client and the VA may keep on record such information (e.g. contact details) as is necessary. Either may view the other's records to ensure that they are relevant, correct and up to date.

  28. Either the Client or the VA has the right to terminate a contract for services if there is a serious breach of its terms.

  29. Information concerning dispute resolution is contained in the Freelance Agreement including communication on recourse options before litigation.

  30. This agreement is subject to the laws of England and Wales [or Scots or Northern Ireland law, as appropriate], and both VA and Client agree to submit to the jurisdiction of the English and Welsh [or Scots or Northern Ireland] courts.

Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Cookie Law”means the relevant parts of the Data Protection Act 2018 and Privacy and Electronic Communication Regulation 2003 (PECR);

“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the UK GDPR Data Protection Act 2018 and Privacy and Electronic Communication Regulation 2003 (PECR); and

“We/Us/Our”means the website owner

2. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. Your Rights
3.1 As a data subject, you have the following rights under the UK GDPR, which this Policy and Our use of personal data have been designed to uphold:
3.1.1 The right to be informed about Our collection and use of personal data;
3.1.2 The right of access to the personal data We hold about you.
3.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete;
3.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us);
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
3.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
3.1.7 The right to object to Us using your personal data for particular purposes; and
3.1.8 Rights with respect to automated decision making and profiling.
3.2 If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

4. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:
4.1 name;
4.2 business/company name
4.3 job title;
4.4 profession;
4.5 contact information such as email addresses and telephone numbers;
4.6 demographic information such as post code, preferences and interests;
4.7 IP address;
4.8 web browser type and version;
4.9 operating system;
4.10 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

5. How Do We Use Your Data?
5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the UK GDPR at all times.
5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
5.2.1 Providing and managing your access to Our Site;
5.2.2 Personalising and tailoring your experience on Our Site;
5.2.3 Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
5.2.4 Personalising and tailoring Our services for you;
5.2.5 Replying to emails from you;
5.2.6 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time;
5.2.7 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
5.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
5.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

6. Do We Share Your Data?
6.1 Subject to section 6.2, We will not share any of your data with any third parties for any purposes.
6.2 We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
6.3 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
6.4 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR.
6.5 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

7. What Happens If Our Business Changes Hands?
7.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
7.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

8. How Can You Control Your Data?
8.1 When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
8.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

9. Your Right to Withhold Information
9.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
9.2 You may restrict Our use of Cookies.

10. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the UK GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details using the contact details available on our website.

11. Our Use of Cookies
11.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
11.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
11.3 Before Cookies are placed on your computer or device, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
11.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
11.5 Our Site uses analytics services. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
11.6 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
11.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
11.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
11.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

12. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by using the contact form on our website. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

13. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Get in touch

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